- Mexico Holidays
- Playa del Carmen
- Hotel Xcaret Mexico
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Hotel Xcaret Mexico
Mexico, North America
Playa del Carmen
Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes and Xichen, with transportation included and the meal plan that each attraction offers. In addition, free shuttle airport-hotel-airport. Delight your senses at our 18 restaurants and bars, 3 of them for adults only. Kids & Teens club. Non-motorized water activities such as kayaking, stand up paddle, snorkeling. Tennis and paddle courts. 11 swimming pools. 3 gyms and a functional training circuit in nature. Muluk Spa & Wellness. Spaces for events and celebrations, and a church.
Important notice: at check-in, a guarantee deposit of $4,000 MXN pesos for extras is requested and will be returned at departure time.
Facilities
- Paddle tennis
- Tennis
- Billiards
- Beauty salon*
- Spa treatments
- Massage*
- Steam bath
- Sauna
- Outdoor Rooftop Swimming Pool
- TV lounge
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent50,137 reviews
Excellent
67%
Very Good
19%
Average
8%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
Amazing Experience - Must See
Amazing experience! I just wish we had the option to revisit for a second or additional day for a small upgrade fee instead of having to repurchase the tickets, as we couldn’t see everything in just one day. Other than that, everything was very well organized, and the park had so much to see and do. Definitely a great experience!
Review by Faysal75 Markham, Canada
Amazing
Second time here! First time 20 years ago for my honeymoon and now back with two teenagers and still married! A fabulous day out and truly wonderful taste of Mexico and the Yucatan in all its glory.
Plus options tourists
The park itself is massive so be prepared. We didn't have a guide for some reason. Wasn't sure if we were supposed to so we did our own thing. Based off reviews we knew to hit the river swim first so we did. You can do the buffet at at least 5 choices of restaurants that offer you buffet options. Its humid and hot so carry your fan water and use the mini 💦 water options. The plus options is way at the top almost lol . not every option is included in your band so pay attention to your downloaded map to help you decide.
Review by tasnimdevil1 South Carolina
A word of caution for travelers with accessibility needs.
A word of caution for travelers with accessibility needs. I am a full-time power wheelchair user, I booked our entire trip (transportation, hotel, and excursions) through Cancún Accessible. I was very open and detailed about my disability, my functional limitations, and the equipment I use, trusting their expertise in accessible travel.
I also researched Xcaret through its website and online reviews, because it was supposed to be the highlight of our vacation.
I understand that no attraction can be perfectly accessible and that not every exhibit or pathway will be suitable for every disability. I simply expected that the routes and restrooms identified as wheelchair accessible would be safe to use. Unfortunately, that was not my experience.
Despite following only routes identified as wheelchair accessible, I encountered inaccessible paths, very steep, wet, and slippery ramps, inaccessible restrooms that required me to be physically lifted twice by employees, and multiple situations where I had to be rescued after becoming stranded on designated accessible routes. Instead of enjoying the park, much of our day was spent waiting for assistance and dealing with accessibility barriers.
Xcaret is a beautiful park, but based on my experience, I cannot recommend it to travelers with significant mobility disabilities without urging them to ask very detailed questions and not rely solely on general accessibility claims. I hope sharing my experience helps others make a more informed decision before booking.
Review by Daniela W Humble, Texas
Avoid
We didn’t love it - I visited 20 years ago and it felt fresh and pretty… this time it was dated / tired, uber commercial and they still have dolphin experiences (which i totally disagree with!). I would avoid.
Review by Babybike London, United Kingdom
