- Mexico Holidays
- Playa del Carmen
- Hyatt Zilara Riviera Maya
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Hyatt Zilara Riviera Maya
Mexico, North America
Playa del Carmen
Hyatt Zilara Riviera Maya is an adults-only beachfront resort located in the selcluded region of Riviera Maya, and surrounded by lush mangroves. The property has easy access to the Cancun International Airport and is only six miles from Playa del Carmen. This luxurious 291-suite resort breathes romance, resembling a modern hacienda, sitting along a stretch of pure white sand beach. During their stay, guests will enjoy the unlimited food and beverages selections at nine restaurants, bars and lounges, relax at the ocean-view pool, indulge with some pampering at the full-service Zen Spa and round the day out with nightly performances. Combining beautiful architecture with impeccable service and lavish accommodations, this all-inclusive resort is a vacation paradise like no other.
Facilities
- Volleyball
- Entertainment programme for adults
- Concierge
- Garden
- Wi-fi
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good1,818 reviews
Excellent
60%
Very Good
19%
Average
11%
Poor
5%
Terrible
6%
Location
Cleanliness
Service
Value
A Place To Chill and Relax
Fourth trip, this place has our vibe! We will be back soon. The staff is considerate and amazing. Each person there makes you feel special.
Quiet relaxing experience.
The hotel is overall excellent. The hotel and room were clean and modern. If you are looking for a relaxing very quiet vacation, this is a great choice. There is no night life at this hotel There are only 3 or 4 choices of restaurants but the food is very good.
Great for a quiet trip
We visited the Hyatt Zilara Riviera Maya for our honeymoon in August and had a great overall experience. Our room was ready immediately when we arrived and we were met with cool drinks, and a bottle of prosecco in our room. The resort was exactly what we were looking for, quiet and relaxing. We really enjoyed the food, but particularly loved the hibachi restaurant (we were the only people to book at our timeslot so we had a private experience). The coffee bar is absolutely amazing, we were addicted to the Mocha Frappes, and would bring them down to the pool with us early in the morning. The pool staff are incredible, Carlos and Michelle were amazing. We are still thinking about the drinks that carlos brought us. We also attended the sushi class and movie trivia. We were terrible at making sushi but had so much fun anyway, and the movie trivia was different from what we expected but we had fun (we won!). The only downside was that both my husband and I both got covid midway through our trip. Our last day was spent in bed with room service soup. We believe we contracted it from the resort as we read another review from someone staying around the same time that we did. It's no one's fault, and honestly how our luck goes. Overall we had a great time and would gladly come back.
Review by Tara W Guelph, Canada
Best Value, Best Service, Adults Only, what else do you want?
I went here when it was Secrets Capri and even though I had great memories, I was a bit worried with it becoming a Hyatt. This is by far the best Value for what you get, especially if you are a UVC member with a 1:1 exchange. The service 5/5 (TOP NOTCH), throughout entire trip, several times during the day, I would comment of how impressed I was with the service overall. From the check in process, to the wait staff, the pool staff, EVERYONE we ran into were usually smiling and greeting us. The hotel is not the most modern but it's very charming and it's not a huge spread out resort like other places in the area. The food and drinks 4.5/5 and it was a surprise to even see sushi on the menu. Breakfast buffet was great and omelet ladies were fantastic as well. Is this place better than Moxche, Moroma, Isla or the Vine? No, but it's about 30-50% less as well. Overall, we will be back, especially for the value.
Review by chapaomd Dallas, Texas
Quiet, Intimate Resort with Great Food & Amazing Staff
We really enjoyed our stay! The resort has such a quiet, intimate atmosphere, and we loved the location. The food at Tempest and Capri was excellent and definitely worth mentioning.
A special shoutout to Edgar from the entertainment team! He was fun, personable, and incredibly friendly. His great energy made our experience even more enjoyable.
Overall, a wonderful stay and we’d happily come back!
