- Mexico Holidays
- Riviera Maya
- Dreams Aventuras Riviera Maya
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Dreams Aventuras Riviera Maya
Mexico, North America
Riviera Maya
Nestled in the exclusive, gated community of Puerto Aventuras lies Dreams Aventuras Riviera Maya, a spectacular all- inclusive luxury resort perfect for families and couples. Views of catamarans, yachts, sailboats and the glistening Caribbean Sea offer memorable views for every guest. Daily and nightly activities for all ages, including live performances, beach games, watersports, fitness classes and more will fill your days. You can also explore the resort’s unique beachfront featuring a natural pool, infusing privacy and stunning views with prime swimming, water sports and activities for all ages. Relax with a soothing massage, enjoy the hydrotherapy circuit or a salon treatment at our world class spa. Rest assured you’ll find both engaging and laid-back activities during your stay. Eight restaurants and four bars and lounges provide you with limitless access to gourmet dining and top-shelf beverages. Your spacious room offers gorgeous views of the pool, marina or ocean. You can even enjoy your own in-room mini-bar and 24-hour room service as you watch the sunset from the comfort of your own private balcony or terrace. Plus, you can upgrade to the Preferred Club to enjoy enhanced in-room amenities, exclusive access to certain areas of the resort and more.
Unlimited-Luxury® where everything is included: • Limitless access to gourmet à la carte dining options without reservations required • Unlimited international & domestic top-shelf spirits • Unlimited natural fruit juices and soft drinks • 24-hour room* & concierge service • Pool and beach wait service • Daily refreshed mini-bar with soft drinks, juice, bottled water & beer • Daily maid service • Endless daytime activities and live nightly entertainment • Theme parties, oceanfront bars and entertainment venues • No wristbands required • All taxes and gratuities included • Enjoy free Wi-Fi • Waterpark for guests of all ages with 34 swim-out rooms
Facilities
- Billiards
- Volleyball
- Beauty salon
- Spa treatments
- Massage
- Steam bath
- Sauna
- Entertainment programme for children
- Entertainment programme for adults
- Children playground
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent4,107 reviews
Excellent
73%
Very Good
13%
Average
7%
Poor
4%
Terrible
4%
Location
Cleanliness
Service
Value
Extremely disappointing Resort experience
Extremely Disappointing Resort Experience
Unfortunately, this was one of the worst resort experiences we’ve ever had.
From the moment we arrived, there were problems. Nobody greeted us or helped with our luggage, and despite having Preferred Status, the check-in experience was extremely disorganized. We waited about 20 minutes for an elevator, then arrived at the Preferred lounge only to find the person handling check-in wasn’t there. The lounge was crowded with no available seating.
Our room initially looked nice, but the closet door didn’t open and the bathroom lock didn’t work, resulting in one of our children getting stuck inside. These are basic safety and maintenance issues that should have been fixed before the room was occupied.
The resort itself was small, dated, and poorly maintained. The pool looked dirty enough that our kids refused to go in. There were cracked tiles and broken equipment throughout the property, including ice machines and games in the teen club. The teen club is featured in the hotel’s marketing, yet several games didn’t work and there were no snacks or water available.
Food service was equally frustrating. Pizza was listed on the menu, but we were repeatedly told it wasn’t available—even while we watched other children eating pizza. Food service also involved extremely long wait times.
Things became so bad that we decided to move to another hotel. Our travel agent repeatedly emailed and called the resort, but nobody responded. When we went to the front desk, we were initially told they had no emails. After insisting they check, they finally found the emails from the previous day. Eventually, they allowed us to check out early—but still penalized us for leaving early.
For what we paid, and especially with Preferred Status, we expected a clean, well-maintained resort and a much higher level of service.
Very disappointing experience. We would not recommend this resort, and Preferred Status was absolutely not worth the extra cost.
Review by Scorpios78 Staten Island, New York
Fun week in Mexico
Abigail was the highlight of the trip!!
She brought energy and fun to each activity she was facilitating!!
Going to bed early!
The staff was incredible !! But if you’re looking for entertainment not recommended.. After dinner nothing to do!! Preferred was a joke!! all you get is one bar with premium alcohol
Nice holiday great staff
We stayed in a sea view room with the preferred club option. The staff were amazing and we have never been made to feel so welcome . The food was very good but not all restaurants were open and our Oceana restaurant was closed for the first week. The preferred pool is good with sun-beds etc available all day. Very nice mix of people in the resort . The entertainment was hit and miss but my son and I did good rendition of Sweet Caroline on the Karaoke night which went down well. The resort does need some work as things are looking tired and no air on in the teen hangout made it unusable . Overall a nice holiday made by the staff.
Perfect romantic getaway for my wife birthday
I really enjoyed this my stay. It was truly an enjoyable experience. I went for my wife birthday we were able to get away and finally get some sun and relax. It was just us as a couple so we were able to just get away relax and enjoy each other as a couple. The hotel is well kept and very clean. The food was excellent. The beach was well maintained and cleaned. We didn’t partake in the amenities because we just wanted to relax.
