Beachwalk Residence

We had two nights of absolute nightmare! Immediately after checking in, we noticed that the sugar in our room had been eaten and chewed by a mouse. We reported the issue to reception straight away and hoped it would be resolved. Unfortunately, when we returned to the room at around 10 PM, the sugar had been replaced, but it had been chewed by a mouse again. The following day, the exact same thing happened: we reported the problem again, went out for a walk, and when we returned, the sugar had once again been chewed. What was most disappointing was that, despite reporting the problem several times, we were not even offered the option of changing rooms. We expected a proper solution to be offered immediately, especially given the seriousness of the situation. It was only on the third day, when we checked out, that the sugar remained untouched. Perhaps by then they had finally managed to find the mouse or get rid of it. It is completely unacceptable for a property to have a problem like this and, even more so, for it to happen repeatedly after being reported, without offering the guests a proper solution. Unfortunately, the two nights we spent here were a complete nightmare and left us with a very bad impression.

We recently stayed in a two-bedroom apartment at Beachwalk Residences, Kuta, and overall had a really enjoyable stay.

On arrival, we were allocated a ground-floor apartment (1F) opposite the pool with garden views. Unfortunately, there was a very strong sewage smell coming from the main bathroom toilet. It was so bad that we had to keep the bathroom door shut, place a towel along the bottom of the door, and report it to reception. To the staff’s credit, they were understanding and moved us to a third-floor apartment the following morning, which was a huge improvement and had no issues.

The apartment itself was spacious, clean, and perfect for the three of us. Having separate bedrooms made it ideal when travelling with older kids who appreciate having their own space. The only minor maintenance issue was a flickering light above the bed in the second bedroom, but it wasn’t a major problem.

Breakfast is served at the adjoining YELLO Hotel, and this was probably the biggest disappointment of our stay. The buffet was quite limited and seemed to cater more towards local tastes, with very few Western breakfast options. After the first morning, we chose to eat breakfast elsewhere each day.

One of the biggest highlights is the location. Being directly connected to Beachwalk Shopping Centre is incredibly convenient, with plenty of restaurants, cafés, shops, and easy access to Kuta Beach just a short walk away.

Despite the issue with our first room, we appreciated how quickly the staff resolved it. Overall, Beachwalk Residences offers clean, comfortable, and spacious accommodation in an unbeatable location. We’d happily recommend it to families or anyone wanting a central base in Kuta, especially those travelling with older children who need a little extra room. *only had a video of the rooms forgot to take photos the rooms were clean and spacious