Aurico Kata Resort and Spa

The resort was in a great location and the facilities were great. Pool bar staff were amazing shame the same could not be said about the reception’s staff. When checking in was told you have a pool bow room to be looking at a wall. When the room flooded from a leaking pipe in the bathroom it took 3 hours for them to assist changing rooms and not one time did any of these not so nice receptionist and I am sorry or an apology for the experience. When checking out prior to me even making my way to the desk one ran down the entrance and yelled rudely in front of at least 10 other guests you have a bill you must pay this was beyond embarrassing like I was a criminal about depart without checking out. I had previously attempted to book a tour and rude reception staff just said no… not offering suggestions. After 14 days in Thailand these women made this trip memorable for all the wrong reasons. My tip here is ask for the manager should something go wrong, they can’t help the plumbing fault but customer service 101 should always start with an apology and not be told you need to wait 3 hours for another room when the manager can find one in 5 minutes. The worst service I have experienced in my life having travelled 45 countries.

Aurico Kata Beach Hotel. Excellent from the moment we arrived. Out of the seven hotels that we stayed in at different locations throughout Thailand, this one was the best. The staff couldn’t have been more helpful if they tried, and they were so polite. From the Reception staff, to Housekeeping, to the restaurant staff, all were eager to be of assistance. Our room on the 3rd floor was large and spacious and overlooked the pool. Breakfast at the Aurico was the best out of all the hotels we have stayed at with a wide choice for all tastes including Asian and Western palates. I used the air-conditioned gym at the hotel on a couple of occasions. All of the equipment was in good working order. My wife also booked a 2 hour full body massage at the hotel spa and said that it was one of the best massages that she has had in many years and was excellent value for money. The hotel also offered a free shuttle service to/from Kata Beach. The location is perfect for getting in to the heart of Kata. However, just round the corner from the hotel is a great restaurant called Red Corner which had a great selection of fresh seafood if you don’t want to struggle through the crowds in the busier areas. 10/10 for Aurico and highly recommended.

Bad WiFi, house keeping slow, access key issues, room view very poor, hotel upkeep average, shower pressure poor, temperature poor