Excellent staff and service. Food a bit 'hit and miss' with the meats tending to be over-cooked. However, there was always something that was palatable.

Really made us welcome we had a lovely meal as returners to the hotel and a bottle of wine and fruit to say thank you

No comments

All the staff were very helpful and friendly and the hotel was very welcoming.

An excellent hotel with welcoming, courteous and helpful staff. Layout of hotel and grounds very tasteful. Restaurant staff went that extra mile to be helpful. A highly recommended hotel.

Overall a very good holiday. The staff at the hotel were excellent.

Great hotel. Our 7th time to hotel. Highly recommend a visit.Staff very friendly and helpful. Good food. Nothing too much for staff always willing to help and make your stay enjoyable and comfortable.

We love the country. Your records will show that we have visited Sri Lanka wth yourselves and in particular the Royal Palms for at least 15 years.

A great hotel, excellent staff and felt very welcome, it has everything you would want from a beach holiday, I would stay again and recommend.

The hotel is in a lovely setting with very friendly staff. The facilities are good and the building is well furnished and spotlessly clean.

All service excellent - people really helpful and polite.
Food was good, tasty and prepared with great care. Variety is good although much of it is spicey (as per the culture there). It is unfortunate that my partner and I cannot eat much spicey food so were limited at times with options. That is our problem, but don't go expecting lots of European food. There was a fair amount especially on Italian night. There was always fresh cooked food available cooked in front of you.
Some of the hotel was being renovated - the night club was not open, which would have been nice so that we could have a dance. Otherwise facilities good - pool lovely and pool staff helpful.

Outstanding hotel especially meals and service.
Cocktails included in All Inclusive menu unnecessarily limited.
Staff delightful.

All inclusive cocktails were poor.

Excellent attentive and friendly staff. Probably the best selection and quality of food served we have ever experienced in a buffet - and no shortages.

The hotel and staff was first rate,the staff was very friendly and really went out of there way to be of service.
The food was extremely good with a variety and themed meal each night.

Very well run hotel with good staff providing good service.

lovely hotel run by lovely people,nothing is too much trouble for them to make sure your holiday is just right.

totally A1 in all respects best hotel we have ever stayed in and will be going back

The hotel was excellent & work a 5* rating the staff could not do enough for you & they were all so welcoming

The holiday was as good as we expected

a very enjoyable experience

hotel had confusing on when water was free of not. otherwise and excellent holiday and hotel

we were booked originally at the Sands and I requested Royal Palms Hotel which you have changed without problems. THANK YOU for a lovely holiday

Once again a fantastic holiday a 'treat' for my 60th Birthday and trust me I was overwhelmed.

had to return after 3 nights due to family ilness at home but v happy with mercury direct

well planned 4-day tour - excellent guide - fantastic hotel - great holiday - thankyou

Tour was very early start. Could have shortened the itinery i.e missed out wood carving, diamond museum etc, but we did get to go to all the places.

first time will no doubt use you again please include me in your brouchure distribution

Northern Cyprus

Transfer for coach could be better. Never suffered travel sickness before, most uncomfortable.

fantastic holiday, hotels, food, service all supurb, and our driver paluti was great. a 60th birthday to remember will recommend you thank you

rep on leaving let mercury down

we found the tour before our stay excellent

It was excellent throughout staff couldnt do enough for us. Emirites was the best airline we have ever been on. Excellent Value!!

Royal Palms Beach hotel is supurb.

Indurwara Beach is basic.

rep in location was excellent mr tissa overall a very enjoyable holiday

this was a very good holiday, all round

wonderful holiday, everything went smoothly. the only comment was that all inclusive did not include everything - ie limited drinks & pay extra for other restaurants

on site rep needs to be on site more

complaints form given to rep please deal with this asap and reply to us please

hotel in male maldives 1 night very poor tour was quite rushed at times.
I was taken ill travelling from the holiday in sri lanka to the Maldives-i spent 3 days confined to my bed with an infection or allergy. I found the staff and the dr at the hotel in meedhupparu excellent
only with their care and consideration was i able to make the flight home.

Would haveliked extra day on tour in kany so could reduce sea side stay by one nght, emirates air dissappointed but out of mecury control

ECELLENT HOLIDAY OVERALL, EXCELLENT HOTEL AND STAFF, THOROGHLY ENJOYED CULTURAL TOUR PRIOR TO STAY - BEST TOUR EVER.

very impressed with all aspects of holiday thankyou

Not happy with treatment receieved at the spa @Royal Palms later left comments at hotel and with local rep.

As always great value holiday. Keep up the good work, but I hate these single supplements!