Hotel standards were excellent. Staff were welcoming despite the escalation of the Coronavirus pandemic.

Good locations

All hotels good.

All good with great friendly service

All very good especially the sunsise Hotel at Hoi An

Local staff very friendly and helpful all the way through.

all hotel was excellent
well done

Vietnam hotels all good, The Tara Angkor in Cambodia was excellent.

No comments

all hotels excellent

All hotels were excellent.
Everything was perfect in particular the beach resort at Hoi an

All food was excellent

Tour very demanding if not very fit. Party of 9 which 6 of the group were women and only two managed all events.

All hotels used throughout the tour were of a very good standard. The Mon Cheri boat used in Halong bay was phenomenal! Our cabin was beautiful. The Mon Cheri also partners with the Blue Dragon Children's Foundation charity which rescues children who have been trafficked for labour or sexual exploitation and also helps street kids and children with disibilities. The Sunrise hotel in Hoi an was absolutely fantastic. The food in the spice garden and pool house was of excellent quality. I particularly enjoyed the 'white rose dumplings' mmmmmm.

On the whole, the hotels were good, unfortunately, the hotel in Can Tho was not as good as the ones in Ho Chi Minh and Hanoi in terms of staff quality.
Advise customers that a good level of fitness is required for this tour, especially when visiting the caves on Halong Bay.

All were of a very good standard we thought.
We thought the whole experience was super. Hoi An at the end was just perfect. Le Belhamy needs a bit of tlc but we thought it had real charm and the service was second to none...so much nicer than a concrete box hotel!

All Hotels visited were Excellent

Overall fully satisfied with the accommodation.
I thought we had requested double rooms but most accommodation was twin rooms. We were offered to change at the first hotel.

The hotels were all of an excellent standard. They were comfortable and pleasant throughout and all offered extensive facilities.
I Cant say too many good things about this holiday it was really amazing.

All hotels were very good, clean and helpful staff.

Hotels in Saigon, Hanoi and Can Ho well located.
Service at the Sunrise Hotel was exceptional.

hotels in centre of town so good to get around on your own.
hotels for food very good but to much of the same food

nice at Hoi an beach stay to have English food

The Golden central hotel was fine a bit tired in places.Food was fine and the swimming pool facility excellent.Staff v good.Position I. City v good.
Can Tho Ninh Kiev fine food good rooms fine.Hanoi Sunway slightly tired shame no pool to relax in.Food however v good.staff v good.
Tara Angkor hotel best hotel by a long way.Excellent.Food great lovely rooms great pool.
All hotels were comfortable and the beds were all very good.

No comments

EVERYTHING ABOUT THE TRIP WAS SUPERB - A REALLY WELL PUT TOGETHER ITINERARY. THE ONLY THING THAT LET MERCURY DOWN WAS THE TICKETING PRE-DEPARTURE. WE DIDN'T RECEIVE TICKETS UNTIL ABOUT 3 DAYS PRIOR TO DEPARTURE, AND THEN WE HAD 2 SETS IN MY HUSBAND'S NAME, AND NONE FOR ME!

All hotels were very good, especially the Sunrise in Hoi An.
I found this tour to be very well organised and excellant value for money.
Both the Vietnamese guides were excellant, even assisting us with the checking in procedures at the airports.
Would definately recommend.

I would probably class the Vietnam Hotels as 3 Star plus. Whilst they were clean and the service was good they were not particularly luxurious or in the best locations but as you were only staying for 1 or 2 nights and transport was provided they were more than adequate. The hotel in Cambodia The Tara Angkor had a lovely pool and nice restaurant and was probably a bit more luxurious.

Also concerned for another time that trip could be cancelled at last minute if not enough bookings

No comments

all excellent, staff, comfort, cleanliness

Lovely clean efficient hotels in good locations. I will check out Mercury holidays first if I want to do any more tours!

all fantastic

All were clean and comfortable and the rooms were a good size. There were bathroom cosmetics, kettles and tea/coffee making goods. Good selections at breakfast time... always buffet style, always including bacon & egg! Swam in a couple of rooftop pools. Always within an area from which we could walk to shops/ markets etc.

All hotels were good standard and enjoyed staying in all of the hotels

Hotels were modern and fine,

ALL THE HOTELS WERE FIRST CLASS.THE MEALS IN THEM WERE SUPERB AND THE STAFF WERE ALL BRILLIANT.
Thanks should also be expressed to the bus drivers assistant(the bus boy) on the Hanoi part of the trip. My wife is disabled but he helped with the wheelchair and assisted we 2 old fogies on and off the bus.Very often never praised enough

Excellent guides and excellent food.

Hotels generally very good

The impressions of Vietnam tour did not in my opinion leave the best impression. But for the excellent hotels and food I think I would have been bitterly disappointed.

No comments

All the hotels were of a high standard. Breakfast provided was excellent with plenty of choice. Hotels were close to sights and city centres. The hotel staff couldn't do enough for us, they were really nice.

All the hotels were good, very clean. The hotel staff were very helpful.

Had a great holiday until last day when after breakfast we had nothing. No water, no food and no activities and a flight that left after midnight. You advertise this holiday as 9 days holiday but day 9 was extremely disappointing.
A big let down on an otherwise wonderful trip.

We had an accident when a cement mixer lorry hit our coach causing a lot of damage luckily no one was seriously hurt and the guard Tam was brilliant but with lots of cuts and bruises I have photos I would have thought that Mercury would have contacted as about our injuries and well being all we were offered was asoft drink or local beer on return I have had no communication about health we were all shook up thank you

On the whole hotels were very good but had some minor issues with a couple of our roooms, i.e, basin plug not working, lights not working, but as I said minor issues.

High standard hotels with very good services and amenities. I went alone and was made to feel very welcome and included by the fabulous people in my group of 28, we had much laughter. From start to finish this was an amazing experience I will never forget. Jack and Ding, our guides, were so informative and ensured that all our needs were met. As a consequence I felt totally safe.

On the cruise part of the tour, the guide seemed to be on his phone a majority of the time. The party with cocktails never really took off, as the guide didn't take responsibility for it.

The weather spoilt the Tai-Chi, that's know-ones fault.

All the hotels were clean and tidy with helpful staff and good locations

No comments

leave out the trip to the museum in Hanoi, very "dry" only 9 out of 20 went to see it. would have been better to have had more time exploring old quarter on foot

Very nice hotels. The Sunrise Premium Hoi An is an amazing hotel.

Excellent hotel's throughout the holiday

Good well located budget hotels.

All hotels were well situated and perfectly adequate.
Hoi An hotel was excellent.

Excellent

All very good. No complaints!

Hotels were excellent, especially the Golden Hotel and the Sunway

All the hotels were centrally located, very clean and provided a good breakfast. They seemed well prepared for our large group. All the hotels were quiet at night for a good nights sleep.

very good hotels in excellent locations

Good standard of Hotel in a good locations.

Beds were particularly comfortable

It would have been better to eat mainly in the Hotel and go out for occasional Restaurant meals

All the hotels were very good,clean and quality food.
All staff very helpful and polite.

The hotel in Hanoi, Sunway hotel is very good ,but it is in an area which could be improved, but it did not spoil our stay.

All hotels excellent: comfortable, efficient, and well-run. Staff extremely helpful.

Very nice hotels staff excellent

All the hotels used during the stay were amazing. Staff were lovely. Hotels were clean and in good central locations.

Overall we were pleased with the choice of hotels

Good range of hotels used

One of the best touring holidays we have done. An amazing experience, so well organised and very good value.

All the hotels we stayed in were very clean and staff were very helpful in everyone

All hotels were good standard

Saigon hotel fine for a short stay - central location, comfy bed, great shower but room very small and no case rack which meant our luggage took up most of the floor space.
Can Tho hotel - good room and central location
Hanoi hotel - good room and great breakfast but quite a long walk from the central lake with several very busy roads to cross.
Food on Halong Bay cruise fabulous
Sunrise Hotel in Hoi An - fabulous

The Tara Angkor in Siem Reap was fantastic, the Golden Central Hotel in Saigon was acceptable

The Golden Central Hotel in Ho Chi Minh (the first on our itinerary) was the least best hotel. The rest were very good. Both teh tour guides were very professional, and the second guide (Giang, in Ha Noi) was excellent and made every effort to make our tour a pleasure.

The guides we had, Tian in Saigon and River in Hanoi were absolutely brilliant. Friendly and knowledgeable, nothing was too much trouble for them. I celebrated my 75th birthday in Saigon and Tian bought me a beautiful chocolate coated birthday cake to share with our "Mercury Family". River bought lots of local treats for us to try.

They were all lovely

All good but Sunrise and Halong Bay boat excellent!

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Loved the rooftop swimming pool in Ho Chi Minh City. Loved the Sunrise in Hoi Ann, though I did think they could have provided full free wifi.

Loved the whole holiday and thoroughly enjoyed being in a small group as it was more personal and got to know all the guides. Felt like we were stars as they were always so attentive to us. All the hotels were excellent and breakfasts were excellent with great variety of food. No negative comments to report.

Yesterday my wife and I returned from your Impressions of Vietnam Tour plus the Temples of Cambodia holiday and the purpose of this letter is to say thank you to you and your staff both in the UK and also those in Vietnam and Cambodia for giving us both such a wonderful time. We had a fabulous time all round. The tour manager went to great lengths to make sure everyone on the trip was well looked after and happy. The group we were with all got on brilliantly and we laughed a great deal. The hotels and their staff were very good, friendly and made the experience enjoyable and stress-free. The food was varied and plentiful. The places we visited were varied, interesting and wholly enjoyable. The pace was hectic with a lot packed in, but I would not change a thing here either. Whilst we were away my wife celebrated her birthday and that evening the whole group celebrated with us at dinner with a cake organised by the tour guide. How lovely was that? It made my wife so happy! In short this holiday exceeded all my expectations, thank you and your team so much and I will most definitely be happy to book with Mercury Holidays again.

All the hotels and even the boat were just great!

I will recommend you to all my friends. Could not fault anything. My granddaughter really enjoyed it too!

All the hotels were very good, especially those in Hanoi.

Mr Nahn (Jack) in ,Saigon, did not give us a comments form, but we would like to thank him for his excellent work. He was a very friendly and helpful person, and very informative.

Excellent hotels, good facilities and very clean. Staff always very helpful.

Very good hotels throughout.

All the hotels we stayed in were very clean, modern and comfortable. Food was great at all of them

I have recently returned from the Impressions of Vietnam Tour, it was absolutely magical. You couldn’t fault it; from the itinerary to the tour guides Jack and Phon, everything was brilliant. It was an absolutely wonderful experience and one which I shall always remember. A big thank you to everyone involved.

All the hotels were very good - The rooms were spacious and the included toiletries and water were most welcome. We enjoyed the pool and gym where available. Breakfast selection was excellent in all hotels.

I was really so impressed and satisfied with this so well organised holiday. No delays, excellent tour guides (3 of them). Every day was filled with interesting and fun palaces, museums and temples which helped us to understand the Vietnamese history, culture and people who were helpful, pleasant and generally lovely. Whoever designed this trip did a very good job. The many different hotels were superb and transport at the door always on time. The entertainment was so varied and successful I can’t comment on all but I was very excited with the trip to the underground village. I have told all my friends about it and am so pleased to have enjoyed Vietnam with your help.

I am writing to express my thanks, appreciation and special congratulations following my second wonderful trip to Vietnam and Cambodia with you. The standard of the hotel, tour managers and itineraries could not have been higher. Halong bay and Cambodia where pure magic. I would be grateful if you could forward me your latest tour brochure and I look forward to travelling with you again soon.

All hotels were brilliant, with a great breakfast

Very pleased with the standard and location of all the hotels including the Le Belhamy.

Great Value for money!

This tour was excellent value for money. As a single traveller I felt very well looked after.

Every hotel was very good standard.

Very good hotels

All hotels were very good, with excellent service.
The food, dining area t the Golden Central Hotel in Saigon could have been better.
A swimming pool at the Hanoi hotel would have been a great addition.
Also the bars seemed to close very early - for example we got back from dinner one evening in Can Tho at about 10.15 and fancied a drink in the bar but it had closed for the evening.
The Sunrise Hotel in Hoi An was excellent - an ideal place to relax after a fairly busy few days sight seeing.

all hotels were of a very good standard and as good if not better than expected

Hotels first class

We appreciated the support of both tour guides, they were very informative. We would suggest that the tips could be included in the cost as it proved to be quite awkward as we not only had the coach driver to tip but also his assistant who had little to do but still expected his tip.

Whilst all the hotels on the tour were good, the hotel in Cambodia was excellent with a beautiful pool and first class food and service. Highly recommend!

No complaints