Sunway hotel in Hanoi was in the middle of nowhere like. Could have been a bit more central for easy access to shops.

Good well located budget hotels.

All hotels were well situated and perfectly adequate.
Hoi An hotel was excellent.

Excellent

All very good. No complaints!

Hotels very good except lighting very poor in the first hotel, in Saigon.

Hotels were excellent, especially the Golden Hotel and the Sunway

All the hotels were centrally located, very clean and provided a good breakfast. They seemed well prepared for our large group. All the hotels were quiet at night for a good nights sleep.

The exception being Le Belhamy which can only be classified as POOR and certainly not 4**** standard. We were surprised that you recommended it, (We note it is not in your new brochure) Our room was dark with poor lighting, the bathroom leaked water over the floor, and the bed and bedding was of poor quality. However, the hotel staff were attentive and helpful.

very good hotels in excellent locations

Good standard of Hotel in a good locations.

Beds were particularly comfortable

It would have been better to eat mainly in the Hotel and go out for occasional Restaurant meals

All the hotels were very good,clean and quality food.
All staff very helpful and polite.

The hotel in Hanoi, Sunway hotel is very good ,but it is in an area which could be improved, but it did not spoil our stay.

All hotels excellent: comfortable, efficient, and well-run. Staff extremely helpful.

Very nice hotels staff excellent

All the hotels used during the stay were amazing. Staff were lovely. Hotels were clean and in good central locations.

Overall we were pleased with the choice of hotels

Good range of hotels used

One of the best touring holidays we have done. An amazing experience, so well organised and very good value.

All the hotels we stayed in were very clean and staff were very helpful in everyone

Le belhamy was dissappointing. Would not class as 4*. The toilets by the pool were filthy and out of order majority of the time.
The pool bar did not have any stock therefore you had to wait on the items being requested at the restaurant then delivered to the bar.

All hotels were good standard

Saigon hotel fine for a short stay - central location, comfy bed, great shower but room very small and no case rack which meant our luggage took up most of the floor space.
Can Tho hotel - good room and central location
Hanoi hotel - good room and great breakfast but quite a long walk from the central lake with several very busy roads to cross.
Food on Halong Bay cruise fabulous
Sunrise Hotel in Hoi An - fabulous

The Tara Angkor in Siem Reap was fantastic, the Golden Central Hotel in Saigon was acceptable

The Golden Central Hotel in Ho Chi Minh (the first on our itinerary) was the least best hotel. The rest were very good. Both teh tour guides were very professional, and the second guide (Giang, in Ha Noi) was excellent and made every effort to make our tour a pleasure.

The guides we had, Tian in Saigon and River in Hanoi were absolutely brilliant. Friendly and knowledgeable, nothing was too much trouble for them. I celebrated my 75th birthday in Saigon and Tian bought me a beautiful chocolate coated birthday cake to share with our "Mercury Family". River bought lots of local treats for us to try.

They were all lovely

All good but Sunrise and Halong Bay boat excellent!

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Loved the rooftop swimming pool in Ho Chi Minh City. Loved the Sunrise in Hoi Ann, though I did think they could have provided full free wifi.

Loved the whole holiday and thoroughly enjoyed being in a small group as it was more personal and got to know all the guides. Felt like we were stars as they were always so attentive to us. All the hotels were excellent and breakfasts were excellent with great variety of food. No negative comments to report.

Yesterday my wife and I returned from your Impressions of Vietnam Tour plus the Temples of Cambodia holiday and the purpose of this letter is to say thank you to you and your staff both in the UK and also those in Vietnam and Cambodia for giving us both such a wonderful time. We had a fabulous time all round. The tour manager went to great lengths to make sure everyone on the trip was well looked after and happy. The group we were with all got on brilliantly and we laughed a great deal. The hotels and their staff were very good, friendly and made the experience enjoyable and stress-free. The food was varied and plentiful. The places we visited were varied, interesting and wholly enjoyable. The pace was hectic with a lot packed in, but I would not change a thing here either. Whilst we were away my wife celebrated her birthday and that evening the whole group celebrated with us at dinner with a cake organised by the tour guide. How lovely was that? It made my wife so happy! In short this holiday exceeded all my expectations, thank you and your team so much and I will most definitely be happy to book with Mercury Holidays again.

All the hotels and even the boat were just great!

I will recommend you to all my friends. Could not fault anything. My granddaughter really enjoyed it too!

All the hotels were very good, especially those in Hanoi.

Mr Nahn (Jack) in ,Saigon, did not give us a comments form, but we would like to thank him for his excellent work. He was a very friendly and helpful person, and very informative.

Excellent hotels, good facilities and very clean. Staff always very helpful.

Very good hotels throughout.

All the hotels we stayed in were very clean, modern and comfortable. Food was great at all of them

I have recently returned from the Impressions of Vietnam Tour, it was absolutely magical. You couldn’t fault it; from the itinerary to the tour guides Jack and Phon, everything was brilliant. It was an absolutely wonderful experience and one which I shall always remember. A big thank you to everyone involved.

All the hotels were very good - The rooms were spacious and the included toiletries and water were most welcome. We enjoyed the pool and gym where available. Breakfast selection was excellent in all hotels.

I was really so impressed and satisfied with this so well organised holiday. No delays, excellent tour guides (3 of them). Every day was filled with interesting and fun palaces, museums and temples which helped us to understand the Vietnamese history, culture and people who were helpful, pleasant and generally lovely. Whoever designed this trip did a very good job. The many different hotels were superb and transport at the door always on time. The entertainment was so varied and successful I can’t comment on all but I was very excited with the trip to the underground village. I have told all my friends about it and am so pleased to have enjoyed Vietnam with your help.

I am writing to express my thanks, appreciation and special congratulations following my second wonderful trip to Vietnam and Cambodia with you. The standard of the hotel, tour managers and itineraries could not have been higher. Halong bay and Cambodia where pure magic. I would be grateful if you could forward me your latest tour brochure and I look forward to travelling with you again soon.

All hotels were brilliant, with a great breakfast

Very pleased with the standard and location of all the hotels including the Le Belhamy.

Great Value for money!

This tour was excellent value for money. As a single traveller I felt very well looked after.

Every hotel was very good standard.

Very good hotels

All hotels were very good, with excellent service.
The food, dining area t the Golden Central Hotel in Saigon could have been better.
A swimming pool at the Hanoi hotel would have been a great addition.
Also the bars seemed to close very early - for example we got back from dinner one evening in Can Tho at about 10.15 and fancied a drink in the bar but it had closed for the evening.
The Sunrise Hotel in Hoi An was excellent - an ideal place to relax after a fairly busy few days sight seeing.

all hotels were of a very good standard and as good if not better than expected

Hotels first class

We appreciated the support of both tour guides, they were very informative. We would suggest that the tips could be included in the cost as it proved to be quite awkward as we not only had the coach driver to tip but also his assistant who had little to do but still expected his tip.

Whilst all the hotels on the tour were good, the hotel in Cambodia was excellent with a beautiful pool and first class food and service. Highly recommend!

No complaints

Good quality hotels